Return & Exchange
🔁 Returns & Refunds | FEETSTRIDE
We want you to love every step with FEETSTRIDE. If you're not completely satisfied with your purchase, we’re here to help.
📅 Return Window
You may request a return or exchange within 15 days of receiving your order.
✅ Return Eligibility
To qualify for a return:
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The item must be unused, unworn, and in original condition
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All original packaging (shoe box, tags, etc.) must be included
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Returns must be initiated within 15 days of delivery confirmation
Note: Returns that do not meet the above criteria may be refused.
💸 Refunds
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Once your return is received and inspected, we’ll notify you via email.
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If approved, your refund will be processed back to your original payment method within 5–10 business days.
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Original shipping costs (if any) are non-refundable.
🔁 Exchanges
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Need a different size or color? Let us know — we’re happy to help with exchanges if stock is available.
📦 Return Process
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Contact our support team at with your order number and reason for return.
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Our team will provide return instructions and the return address.
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Ship the item back using a trackable shipping method.
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Once received and approved, your refund or exchange will be processed.
❗ Damaged or Defective Items
If you receive a defective or incorrect item, please email us with photos of the issue and your order number. We’ll send a replacement or issue a full refund right away.
📩 Questions?
For any return or refund-related inquiries, don’t hesitate to contact us:
📧 feetstride@vipservice.vip — we respond within 24–48 hours.