FAQ

❓ Frequently Asked Questions | FEETSTRIDE

📩 When will my order ship?

Orders are processed within 2–6 business days, then shipped via tracked international services. You’ll receive a tracking number once your order leaves our facility.

🌍 Do you ship internationally?

Yes! We offer worldwide tracked shipping on all orders. Shipping is free for most regions, and typical delivery times range from 7 to 35 business days, depending on your location.

📬 How do I track my order?

Once your package ships, you’ll receive a confirmation email with your tracking number. You can track your order on our website or directly through the courier’s site.

👟 How do I choose the right size?

Please refer to the Size Guide on each product page. If you’re between sizes, we recommend sizing up. Still unsure? Contact us for help.

🔁 Can I return or exchange my item?

Absolutely. You can return or exchange your item within 15 days of delivery as long as it’s unused and in original condition. See our Returns & Refunds page for full details.

💳 What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and other secure payment methods available at checkout.

đŸ§Ÿ I made a mistake with my order. Can I change it?

If your order hasn’t shipped yet, we may be able to update it. Email us at support@feetstride.com as soon as possible.

❗ What if my package hasn’t arrived?

If your order hasn't arrived after the estimated timeframe, please contact us. We guarantee delivery — if your item doesn't arrive within 14 weeks, you're eligible for a refund or reshipment.

đŸ“© Need More Help?

We're here for you.
Email: support@feetstride.com
Response time: usually within 24–48 hours